Two things send a customer your way. Being found, and being believed.
Farran Reputation manages Google Business Profiles and customer reviews for businesses across Dorset that win work on trust. Handled by one person who does nothing else.
Your Google Business Profile is where being found and being believed both happen. It is also the asset most businesses set up once and never touch again. Meanwhile the firm down the road is collecting reviews every month and answering all of them.
Businesses that win work on trust.
The service underneath is the same. What changes is when customers are asked, the language used, and what good looks like in your field.
Trades and home services
High volume, fast decisions. If you are not in the top three map results, the call goes to whoever is.
Property and development
Reviews are the reference nobody thinks to ask you for, and one lost instruction costs thousands.
Advisers and brokers
Long consideration, high value, and a prospect who checks you out before they ever make contact.
One retainer. Everything handled.
Full profile optimisation
Categories, services, attributes and imagery, including the service area setting that most businesses get wrong and get suspended for.
Review request campaigns
Every customer asked at the right moment, by text and email, in your business name. Leaving feedback takes a single tap.
Every review answered
A reply drafted for every review, written in your voice, approved by you before anything is posted. Good, bad and unfair alike.
Geo-grid rank scanning
See where across your patch you actually appear and where you do not. Rankings vary street by street, and most businesses never find out.
Profile hygiene
Suspensions, suggested edits, duplicate listings and spam competitors, watched and dealt with before they cost you anything.
Monthly reporting
One page in plain English. What changed, how you compare locally, and what happens next.
From first look to steady results.
The free audit
A written look at how your business appears to someone searching for you right now. No cost, no obligation, and yours to act on either way.
Setting up
Profile built or corrected, review requests matched to how you actually work, and anything sitting there unanswered gets a reply.
The routine
Requests go out after each job. Reviews get answered within two working days. Problems get spotted early. You carry on working.
The proof
One page a month showing exactly what moved. If it is not working, you are free to walk at ninety days.
What this looks like in practice.
From no Google presence at all
A local oven cleaning business with steady word of mouth but no Google Business Profile, invisible to anyone searching for one, while people asked for recommendations in local Facebook groups every week. Profile built from scratch, categorised correctly as a service area business, and a review request sent after every job.
Figures to be published at the end of the first ninety days.
James Farran
Eighteen years in estate agency across Bournemouth, Poole, Dorchester and Weymouth. Long enough to know what a thin profile and a stale review count actually cost a local business, and how rarely anyone has time to deal with it properly.
There is no account manager and no junior. The person who writes your review responses is the person whose name is on the door.
The questions people ask first.
How much does it cost?
From £295 a month, with a setup fee for building or correcting the profile. There is no contract past the first ninety days, so if the numbers are not moving you are free to walk away.
Will you write fake reviews?
No, never. It breaches Google's policies and consumer protection law, and profiles get removed for it. Every customer is asked in the same way and anyone can say what they like, whatever their opinion.
How much work is it for me?
Sending over each customer's name and contact details after a job or completion. That is the only ongoing thing needed from you. Most clients do it from their phone in under a minute.
Do you work with businesses outside Dorset?
Yes. Everything is delivered remotely, so location makes no difference to how well it works. Dorset is home and where most clients are, but work elsewhere is welcome where the fit is right.
What if I have no Google profile at all?
That is often the most valuable place to start. It means every review is a gain and there is no mess to undo. The profile gets built from scratch, correctly, as part of the setup.
Can you guarantee I will rank number one?
No, and nobody honestly can. Google controls its own rankings and they vary by where the searcher is standing. What is promised is the work itself, done properly and reported honestly, whether the month went well or badly.
Where the work happens
Based in Dorset, covering Bournemouth, Poole, Christchurch, Wimborne, Dorchester, Weymouth, Portland and Bridport. Delivery is remote, so work elsewhere is taken on where the fit is right.
Start with a free audit.
Send your business name and what you do. You will get a written audit back within two working days showing exactly what someone searching for you finds today, whether or not we ever speak again.